Which countries does your service provide shipping to?

We provide services to all customers worldwide. We can ship to more than 150 countries, except countries that are embargoed or are in conflict or war. If you are interested in our products, don’t hesitate to contact!

What courier do you use for deliveries?

We use couriers such as UPS, DHL, and FedEx to deliver to different destinations.  Usually, we choose the most economical shipping method for you.

What are your shipping costs?

The cost of shipping will depend on the weight and the destination of the consignment. If you order to US or UK, you can check the cost at our Shipping Policy.

When will my items ship?

All in-stock items will ship within 24-48 business hours of order placement, usually faster! Please note we are a small business and during times of high volume, processing time may be longer.

For Custom and Pre-Order products, please contact your sales supporter for a lead time estimate. 

How long is the shipping time?

An order will take 3-7 days to reach your delivery address. Below is a table for quick reference:

DestinationShipping AgentEst. Delivery Times
US, CanadaUPS, FedEx3-4 days
MexicoUPS, FedEx, DHL5-6 days
UK, EuropeUPS, FedEx4-5 days
AfricaUPS, DHL6-7 days
OtherContact our sales agent

Can I track my order?

Sure. You will be notified as soon as your order has been processed. Our Sales will update order information regularly for you. In addition, you can also use the Order Tracking function on our website to receive specific information.

Do I have to pay customs & import charges?

Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.

Unfortunately, we have no control over these charges, and cannot tell you what the cost might be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

The customer must take full liability for any parcels returned to us due to unpaid customs charges. Postal charges, return shipment costs, customs charges and handling fees will all be deductible from any refund due.

How can I make a payment?

We provide 4 payment options for customers: Payoneer, Western Union, Bank Transfer & PayPal. You can choose any method that feels suitable. Payment information will be clearly stated in the invoice sent to you after agreeing on the order.

What currencies can I use to pay?

Currently, Little Cherry Smock only accepts payments in USD or EUR.

What is your payment term?

  • Order <$1000, payment 100% in advance. 
  • Order $1000 to $5000: 70% deposit, remaining 30% payment before shipping.
  • Order > $5000, 50% deposit, remaining 50% payment before shipping.

Detailed information at Payment Policy

When I place an order, do I have to pay any import taxes, duties, and any other charges?

It depends on your government’s policy.

In our experience:

In the USA (depending on your state policy)

  • Orders under 800 USD are free of tax
  • Orders above 800 USD need to pay 7- 10% as imported taxes/duties when you receive the shipment.

In the UK:

  • Size produced under 18 months free tax
  • Size produce 24 months to 5T: 12% Import Tax
  • Size produce 6T above 33% Import Tax

Do your prices including VAT?

No. All our online prices do not include VAT.

Are all items are hand smocked?

Yes. All of our products are hand smocked and hand embroidered products.

What makes smocked and hand-embroidered dresses special?

Hand smocked & embroidered can create much more complex and beautiful patterns than a machine. You will clearly feel the difference when holding the two product lines directly.

Can i custom products?

Sure, we offer custom service for all customers. Present your ideas, our sale will help create mock up 2D designs. Once you are satisfied, production will proceed.

Can I order sample?

Yes. We allow you to order samples. However, please note that the sample price will be higher than the wholesale price.

The price on the website does not include shipping fees, right?

That’s right, the price on the website is not the final cost you have to pay. You only know them after working and agreeing on orders with sales.

What is your MOQ?

Our wholesale MOQ is from 30 pieces per design. For sample order, there is no min order.

Where I can find your size guide?

We have a standard size guide for each type of product with negligible deviation. Check out our Size Charts page for measurements. However, it is recommended that you confirm with our Sales to get the most accurate size.

How can i place an order?

Click here to view detailed instructions

Will I receive a discount when ordering in bulk?

Yes. You will get a discount when placing a large order as follows:

  • 500 – 1000 pieces or sets: 2% OFF
  • 1000 – 5000 pieces or sets: 5% OFF
  • >5000 pieces or sets: 7% OFF

This policy is applied for all items.

How long the production time for a wholesale order?

  • For orders of 200 – 500 pieces: About 30 ~ 35 working days.
  • For orders of 1000 – 2000 pieces: About 35 ~ 40 working days.
  • For orders of 2,000 – 3,000 pieces: About 40 ~ 45 working days.
  • For the order of 3,000 – 5,000 pieces: About 45 ~ 50 working days.
  • For the order of 5,000 pieces to 10,000 pieces: About 50 ~ 55 working days.
  • For larger orders: we will confirm later.

How long the production time for a sample order?

  • Sample order of 1-10 pieces: About 2 weeks after receiving payment
  • Sample order of 11-20 pieces: About 2-3 weeks after receiving payment
  • Sample order of 21-30 pieces: About 3-4 weeks after receiving payment
Production time may be ranging from 3-5 days longer if samples are geometric dresses. Production time will be counted after you confirm all information in your order and done payment.

Can I use my label/tag, or care label for dresses?

Sure, you can use your design. The minimum quantity for your design is 30 pcs per design:

  • If you already have the images of your designs, please send them to us, and we will make them for you.
  • If you only have got ideas for your custom designs without images, our designers will help you.

How are these clothes packed?

Our products are packed in 3 steps:
  • Step 1: After being ironed, each item will be folded and put individually into a plastic bag.
  • Step 2: We put all into a five-layer carton box size 50 x 50 x 50 cm. This kind of carton-sized box can contain about 150 normal dresses or sets (depending on the size of each product).
  • Step 3: After putting all the items into the box, we cover it with plastic and put the stamp of the sender and receiver’s addresses on.

What is your return policy?

We hope that you are happy with your purchases from Little Cherry Smock, but if you ever need to return an item, you can do so within 14 days of receipt. Click here for more information about our Return Policy.

Why haven't I received my refund yet?

Please note that international payments may take a few days to reflect on your account. In case it takes too long, let us know at info@littlecherrysmocked.com.